Frequently Asked Questions

Facebook Connect is a service offered by Facebook that allows people to log into other websites using their Facebook username and password. Facebook Connect makes it easier to log in or sign up for Kumutu, and it also allows you to share your activities with your friends by posting them on your Facebook feed. 

If you're new to Kumutu and do not have an existing Kumutu account, you can create a Kumutu account by following these steps:

1. Go to Kumutu and select "Register," then click the blue "Signup with Facebook" button. 

2. If you're already logged into Facebook, you will be prompted to allow Kumutu to access your Facebook account. Click "Allow" and your Facebook account will automatically be linked to your Kumutu account. 

3. If you are not logged into your Facebook account, you will be asked to log into Facebook to connect your Facebook account with Kumutu. 

4. Once you've entered this information, you will be logged into your new Kumutu account. 

If you connect your Kumutu account to Facebook, Kumutu will pull your current city listed on Facebook, your profile picture, and your first name into your Kumutu account. Your first name will be used when posting reviews.

There could be several reasons this happens. Check the following:

• your password is case sensitive, so make sure you do not have CAPS lock on
• enable cookies (Learn more)

If these still doesn't help, please contact us and include your e-mail account, browser name and version, and briefly describe the problem.

Tell your friends or fellow operators about us. The more customers or operators in one area, the stronger we are. Please feel free to talk about us on Facebook, Twitter, MySpace, AIM, DIGG, Email, Phone, etc. Spread the word!

Best Price Guarantee means the provider promises that a product has the lowest or same price, as is being offered elsewhere, for the same product by the same provider. If a customer who has purchased or made reservation for a product, and later (before the guarantee expires) found that the provider is offering the same product elsewhere at a lower price, the activity provider will honor the lower price to the customer, and reimburse the price difference. This guarantee is only valid for two weeks from the time of booking or until the product or service has been delivered, whichever comes first. Reimbursement for an activity will be given on arrival.

We define an adventure activity as an activity that includes three of the following: physical activity, a high amount of thrill and excitement, a high level of perceived risk and danger, and an active engagement with the outdoor environment. Usually adventure activities take place in some far flung locale to increase the sense of mystery.

No worries, just go to the forgot password page and follow the instructions on how to reset your password and wait for us to send further instructions to your e-mail.